Generate More Reviews
Business searches done from location-based devices (your mobile phone) generate Google Map (Google 3-Pack) results in addition to organic searches. As local businesses appear on the top of search engines, over 65% of people will immediately look for that businesses reviews to determine if the company can offer them quality and reliable service.
More positive reviews = more people see your business which means higher ROI.
We help you generate more positive reviews and feedback for your local business
Here’s how it works; You completes a sale or deliver a service to your customer and Howling Reviews will automatically request feedback at the right time.
The customer receives a text (SMS), email or instant message asking them to rate and provide feedback on their most recent experience with your local business. Howling Reviews can be triggered automatically by your favorite CRM or you can send the request manually.
If the customer indicates they had a positive experience, we ask them to leave a rating on one of your chosen review sites. Set which sites are prioritized manually or let Optimum IQ make the smartest decision for you.
After a great experience, most people would love to leave a positive rating, but fail to because of the effort required. We take the customer directly to the review box for the business, removing the need to look you up, sign in and find the button to leave a review.
No friction = Up to 6x as many reviews.
We understand not every customer interaction will be perfect. If a customer indicates they had a negative experience, Howling Reviews provides them the ability to let you know what the issue was. Most consumers who have a negative experience often just need an outlet to express their concerns directly to the business.
This Feedback is instantly and automatically emailed or sent to you via text message internally, giving you the opportunity to turn an unhappy customer into a fan .
More positive reviews = More customers = Even More customers = Even More reviews. Howling Reviews users tend to see a “snowball” effect after the first couple of months. PLUS more positive reviews also means higher rankings in Google Organic & Google Maps for searches in specific local towns and cities.
The right survey tools for every client
Every local business is as unique as its customers. With Howling Reviews you can create custom Feedback Pages that target a specific client and increase the number of conversions. Switch between different methods of surveying to find the optimum choice for any group of consumers. Don’t know which one to use? No problem, our Howling Reviews experts can help you set up the right type of campaign for your local business.