Monitor all of your local business reviews and feedback from one dashboard. Manage your reputation right from our user-friendly dashboard.
Capture all reviews in one place
We support over 150 different review and rating platforms to give real time updates whenever something new appears. Reviews appear in one centralized dashboard, with tools to quickly search or filter based on any criteria that matters.
Save hours scanning multiple websites, or waiting for delayed emails from different platforms to arrive with good, or bad news.
Respond to reviews from supported platforms such as Google or Facebook directly within Optimum.
Support overseas client locations with support for non-US platforms in Europe, Latin America and Australia.
Create intelligent alerts to notify one, or many people based on the review or the business.
Generate more positive reviews for your local business with automated campaigns
When a local business sends just one email review request, they miss out on an opportunity to capture 2 – 5x more positive reviews. A customer may be happy, however the difficulty of the review process creates an obstacle for the customer to complete the review.
With Howling Reviews you can maximize your review conversion rate with automated email and text campaigns. Send timed, sequenced, multi-channel messages at the right time for that specific customer.
Show off your hard work with social proof review widgets
Your local business customer ratings and testimonials are showcased on your website and social media profiles which can increase on-site conversions.
Responsive widgets will showcase your local businesses best reviews, plus they work on any mobile or desktop website. All reviews displayed on the showcase widget link back to the original review source increasing customer trust.
Intelligent alerts reduce your workload
For businesses with multiple locations, sending the alerts users from different locations can be chaotic.
Create custom alerts to for specific roles
Send managers instant alerts for reviews and task related to their specific location . Send area managers daily notifications and reports regarding negative feedback for stores in their assigned area. Send your marketing team weekly summaries of all pertinent information concerning all the company’s locations.
Why Optimum Intelligence?
Optimum understands that even positive reviews can sometimes contain negative or critical content. Howling Reviews negative review alerts activate when anything that may have an adverse effect on your local business is posted online, even if it the source is seemingly positive on the surface because of the business rating.
Spot important trends before they become a problem
Monitor aggregate review and feedback data over any time period. Multiple reporting levels allow you to assign users with the right access level to get the job done.
Spot real-time trends, and monitor ongoing customer loyalty.
Show them your worth with automated campaigns
Start a campaign showcasing a steady stream of new positive reviews. This can reduce churn and generate immediate ROI.
Use behavioral email & SMS campaigns to generate reviews from past customers, with a custom rate of delivery which is modified daily to provide a steady, but natural looking flow of new reviews.